Service Area | Foundation Support Specialist Reviews

Scott Askinosie

20:01 27 Oct 21

Foundation Support Specialists are amazing! From my first meeting with Deryl to put together our bid Justin and Nathan coming to level out our cement slab. All were professional, able to answer my million questions and very personable. I felt like we were in good hands from beginning to end. The Production Manager Josh also followed up before, during and after the job to make sure that everything and met our expectations. We will be using them for all of our foundation and maintenance needs for our home, driveway and sidewalks. I HIGHLY recommend them for any and all leveling needs.

Dennis Haas

14:45 04 Oct 21

I had a 18' round patio slab in my back yard that we wanted to erect an above-ground pool on but it was terribly unlevel. FSS came out, provided a reasonable bid and after my acceptance, the crew completed the work on the scheduled date. After erecting the pool, we noticed that one side of the slab was still lower. I contacted FSS, who sent a representative out and after looking, agreed that it still needed some work. I asked if we could postpone their return until after the summer season and the pool was taken down. They gladly agreed that would be the best solution for me. I called after we removed the pool, approximately two months later and I cannot say enough about the crew who arrived to complete the project. Justin and Paul arrived and utilizing an elevation tool, spent the afternoon drilling a dozen or more holes to raise the slab perfectly on all sides. They were respectful, pleasant and professional. It's wonderful to get the great service after I had already paid for the project. They stood behind their service, their warranty and their word. I highly recommend them.

Malena Jackson

21:11 29 Sep 21

Update....They called the next day. Explained the necessary steps to go forward. Everyone was so thoughtful and wonderful! Definitely my number one when I go to do my foundation! Have a wonderful day!First.. office staff is great. Has to wait about 2 weeks for inspection. Understandable. $150 for visit. Waived if you use them for the work.Gentleman was nice and respectable. Had them look at my modular home foundation we're purchasing. He said it was temporary foundation. I said I could have sworn I was told it was permanent. Laughed it off for the moment. After all, I could have been incorrect.Anyway, spoke to my realtor. We have documentation showing permanent foundation in 2007.I called the company, upset. First... Bad on me.. I thought I hadn't received the initial cost / inspection.However, the office lady gave me his phone number and he hasn't responded.I requested a new quote. And, in my way of thinking, he needs to come back and go under the house. Which he didn't do. In order to see what actually there, since there is some, if not all, permanent foundation.No response so far.

Don Richards

13:00 11 Sep 21

Chris and his crew were extremely professional, friendly and very respectful. I would recommend them to everyone.

Marc Mcclelland

20:31 11 Aug 21

If you ever need a foundation company this is bar none the absolute best. I met with all the local foundation companies with the best reputations - RamJack, Baird, GL Hunt and Olshan. The system FSS uses is not the least expensive, but by far the best. All components are galvanized to include the piping. The competitor's equipment could not even compare with FSS. Just as important, the crew who did the work on my home were absolute professionals in their trade. Andrew, Ricky and Gabe were the best. All of them have years of experience and the foreman, Andrew, has almost two decades of knowledge and hands-on experience, and knowing this eased any concernes I had. Once the fifteen piers were all in place, all piers were connected together via hydraulic hoses and pump. Only then was the house lifted simultaneously - both left and right sides. Initially, one of my major concerns was broken plumbing pipes, as I had read from many of their competitor's poor reviews. Once FSS began to lift the house it was done methodically and slowly, being extra careful to try not to break any pipes. No pipes were broken and my house was lifted an inch on the left front side and two and half inches on the right! FSS exceeded my expectations!!

RGIII **

16:13 18 Jul 21

Arturo Vela Jr.

21:24 25 Jun 21

My family noticed cracks on the foundation and inner walls. So I called FSS for an estimate. Taylor Holt did the inspection and gave us an estmate and explained to us the work that had to be done. Got a drawing of location of piers needed.Explained the reaction of the structure once the foundation was raised. tHE CREW was very proffesional and respectful. They kept us up todate on the progres of the work. tHEY DID GREAT WORK AND tAYLOR was great to deal with. We will certainly recommed FSS for any foundation repairs. Very satisfied.

Ben Johnson

12:03 19 May 21

Chris was sent over and did a quick, professional, courteous inspection. Honesty rules and they confirmed that we needed no repairs. No charges, no nonsense. Thanks, FSS and Chris!

Roxanne Shelton

17:04 14 May 21

I have a house that was built in the 1940's. It has been updated several times, the latest in 2016. We expanded the footprint at least three times that I'm aware of so it is a combination of pier/beam and cement. With the last update, we leveled the house which meant, we shimmed the old beams. When the house started settling again, I contracted several firms to provide estimates. FSS was the most comprehensive and we decided to replace all the beams with the steal jacks. The technology was the selling point, but the whole team was exceptional. As per the course, in looking at all the beams, the team found beams and sub-flooring that was compromised. Julio and his experts quickly gave me pictures and estimates to replace the beams and flooring.Not what I wanted to hear, but I really didn't want to do this every 4-5 years. The job went very well. Everyone was so nice, explained the whole process and followed through on all promises.I would recommend this company to anyone. I have life time warranty that is transferable to the next owner. Great job and great team!

David Murray

14:30 04 May 21

I want to start my story from the beginning, I'm 60 year old, whit a house that is 20 years old, 2 years ago I start having foundation problems, little cracks on my floor tiles, I knew this was going to cost me a lot of money to repair, I save for 2 years to get the 10K to fix this problem, I start looking for companies and estimates to do the job, I have different options, but the one that I like most was the proposal of FSS, it wasn't the cheap one but it was the one that I feel it was going to give the results that I was looking for, let me be clear, this was not about the money, there were estimates that I have for 5K, 7K, 15, even 20K, this one was goin to cost me 9K, the difference is that this company uses steel galvanize piers which make it unique , compare with the other ones that just use concrete piers, the waiting time for the job was around 3 months, AND I gave them 3k to reserve the work, that's tell me that this guys were very busy, you know that in 3 months life can change a lot, and more in this days of pandemic, well I lost my job, no income coming, my wife doesn't work due to health problems, so here I am feeling that the world is against me, unfortunately I have to start using the money that I save for the work, but always thinking that my situation was going to change soon, and that I was going to be able to come up with the money that I was using to pay the mortgage, when the time came to schedule the day for the repair to start I was still with no job and no money to complete the payment, I was really depress, I have to tell them to cancel the work, I found out also that day about the 3 days policy, in simple words you have 3 days to cancel after you sign, well I was double devastated, so I call the sales person and he contact the owner Brian, he gave me a call back and I explain to him the whole situation, I have to say I whish we have more people like him, he understood my problem and agree to refund me my 3K, that tells me what kind of a person is this guy, I didn't got the job done FOR KNOW but once I get back on my feet's, I'm going to contact FSS again and finish the work, I definitely will recommend this company to every one that are looking for a high quality job, and the most important the honesty of the owner and the team that works with him, Thanks Brian

Deangelo Harris

15:44 12 Apr 21

Johanna Hernandez

06:44 25 Mar 21

I’m extraordinarily impressed with the service I received from everyone at Foundation Support Specialists, from start to finish...Truly... they went above and beyond to accommodate!!! I’m in no way paid to write this review and am the owner of the property FSS leveled for our family. They were the most knowledgeable, respectful, polite group of men. It wasn’t a new crew everyday! They were well trained and each introduced themselves. They moved things respectfully and were eager to please!! They were willing to move the extra earth wherever we desired on the property and did so with kindness, willingness and to serve us with a smile! They were quick and efficient as they cleaned up after the job was complete. It’s a messy job and they made my lawn look quite decent afterwards. I truly was surprised.I did have 3 other leveling companies measure and give quotes. A fourth wanted to charge me for the quote. FSS was gracious, efficient and provided a free quote. FSS by far gave the best information (it did vary between companies), had the best plan, the best prices, "Galvanized" pipe and a FREE -LIFETIME TRANSFERABLE Warranty! . None of the other companies offered that. It truly was an easy decision.All my questions were politely and respectfully answered (and I had PLENTY!). After the lifting was complete AAAND the Renowned Texas Freeze had thawed, they performed another hydrostatic test. DrainWorks found some leaking under my foundation, unfortunately this particular Drain leak had been there since 2012!!! Josh with FSS actually had found it!!! FSS truly has been an answer to my prayers. DrainWorks was on it!!!! DrainWorks gave me the Best price in town because I was a FSS customer! Between these two amazing sister companies?!? A 9 year old drain leak was resolved that a few other companies last year had missed while under my house for another plumbing leak in the same area!!! (Yep you heard me right, 2 tunnels in one year! ). But we’re happy and dry now!!!! (There were no $ surprises or additions in the end)Josh, Jeremy, Daniel, Dennis and David and the rest of those respectful hard working men I so appreciate. I apologize for not recognizing everyone... as they all were extremely well trained, respectful, kind, helpful and hard working.I did choose to have them back fill with poly foam, densely to firm up all the areas. It was awesome to watch and the best choice for us!!!Thanks FSS TEAM for answering my sincere heartfelt prayers and doing such a fabulous job in taking care of not just our house, but our home ♥️Hope this helps you make the best decisions for your situation.

Cynthia Voyce

20:12 24 Nov 20

After an initial less than satisfying experience, the owner contacted me and corrected the problem. It is evident that this company cares about their customers and has the expertise to do the work I need done. I am looking forward to completing the project.

Pat F

20:08 30 Oct 20

My initial evaluator was Daryl who very professional, knowledgeable, and well prepared. He explained the proposed work and overall quote nicely. My tech crew was Jose & Erik. Both were very professional, courteous, and willing to explain any questions about leveling the concrete decking around our pool. They provided realistic expectations, remained focus during the project, and cleaned the area when they were done. They also reminded me of the 3-year warranty which is very reassuring with the unstable soil in our area. Very pleased overall.

Sanjay Motwani

19:57 15 Oct 20

FSS team is one of the top-notch teams one can expect to work with. Right from the proposal stage with Chris Maxson, detailed consultations with Brian Holt on the solution, and final implementation with Joshua Long + team...they always start with listening to your needs as a customer and then share their best inputs with you. They were very diligent in proposing the right equipment and scope of work based on our needs for crawl space encapsulation. Equally importantly, we very much appreciated them quickly resetting the course of action when a mistake was made in ordering the right part. It was also great to see them come back for the annual service inspection!

Lisa Dietert

23:14 05 Oct 20

Jose and his partner did a great job at my home today. Real professional. Would definitely recommend. Thank you!!

George Camarillo

23:10 16 Sep 20

Jose and Eric were awesome and are 2 great guys that were super friendly and respectful. They were knowledgeable and explained the work (poly leveling) to me and did an awesome job!! They were great!! Would definitely recommend FSS.

Frank Poyas

17:53 10 Aug 20

Selected from several bids, not cheapest but seemed most complete and trustworthy. Work went smooth, did everything as ordered. Jose explained every step and was most helpful. I would recommend this organization to anyone needing leveling of their walkways due to land sinking and shifting.

Aaron Benton

20:52 07 Aug 20

Everything about my experience with Foundation Support Specialists was outstanding, and far exceeded my expectations. We thought we needed major foundation repair, but FSS was quick to point out that we were well within structural tolerances, and a major repair was unnecessary. We did decide to have our sidewalk raised, as it had sunk unevenly over time. The process was quick and a great value. The sidewalk and seams look brand new! These guys are legit, and their customer service is impeccable. I would not hesitate to recommend them to anyone, even if you aren't sure what's needed. They are honest and trustworthy!!!!

Joe Reynolds

10:54 04 Aug 20

I'm in the process of purchasing my first home. During the inspection stage, I asked FSS to check my foundation. Brian came out and looked everything over quick and easy, painless and affordable. With all the foundation issues we have in SA he made me feel a lot more comfortable about my upcoming purchase. I'd definitely recommend these guys!

Drew D

21:50 23 Jul 20

katra

19:06 21 Jun 20

My house is on a pier and beam foundation. It was built in 1941. I have lived in it for 15 years. After a few years I noticed the floor begin to sag in areas. Then, a few months ago a beam completely collapsed under my kitchen floor. FSS was doing a foundation repair for my mother (her house is over 100 years old), so she recommended them to me. One of the owners of the company, Brian Holt, came out to assess the situation. He was very professional. He got his crew out immediately to replace the beam, but then we discovered the dire condition of the wood under the house. Prior termite damage and years of moister had rotted all the wood under my house. You could pull the wood apart with your fingers. When FSS started the foundation replacement, the lead noted the home’s wood floors were built directly onto the joists. There was no subfloor. The original wood floor was rotted as well and would also have to be replaced. Brian said his crew could remove the rotted wood and put in a subfloor. I had already decided I was going to have luxury vinyl plank installed to replace the wood floor. I was uncertain about having a foundation company replace my wood floor with subfloor, but Brian spent a lot of time with me explaining what his crew would do and why they would be the best people to perform the repairs. Brian stated they would be done in two weeks and the project was completed in two weeks on the dot. Brian’s crew was led by the foreman, Ignacio (Nacho) Chavira. He is such a kind, considerate man. He would check in with me at the start of the day to tell me what they were going to work on and before he left at the end of the day, Nacho would tell me what the plan for the next day was. If I had any concern, I would point it out, and it was dealt with immediately. On a side note, Brian saved me thousands of dollars. I thought I needed a French drain in my yard. Brian showed me how, with just a few inexpensive changes, I could improve my drainage. I implemented these changes and my yard drains beautifully now. You can trust this company. They were so good to my mother and to me. If you are looking for a company who cares about your home and you, you should choose FSS. I will recommend them to anyone.

Enrique Martinez

21:04 16 Jun 20

Connie Murphy

14:31 07 Jun 20

It is with great pleasure to recommend Foundation Support Specialist for your foundation repair needs. The FSS Foundations Team completed a challenging job to stabilize our portable commercial building. The crews are very professional, expertise in their field, and complete the project on time. The team also takes immense pride in their work and getting the job done the first time correctly.Foundation Support Specialist will go the extra mile to make sure you have the needed service within any company’s budget. The price they quote is the price you get, no changes when it comes to working orders. It is hard to find companies that still hold integrity and trust in high regard. Foundation Support Specialist, you can count on for your foundation needs.While some of the big names foundation repair companies may claim that they are the best when it comes to foundation repair, you will quickly find out that is not the case. Hire Foundation Support Specialist for expertise work. This company is truly the best!Sincerely,Constance M.

Jess Rodriguez

22:33 22 May 20

Lori Tobei

19:38 20 May 20

J B

11:21 01 May 20

I honestly think that this is one of the best experiences that I have had with a major expense to my home. Richard is absolutely awesome!!! Josh and the crews are very professional. Possess knowledge, integrity, honesty, extremely hard-working, and dedicated to the finishing the job correctly!

ryan Mainard

12:35 11 Apr 20

Great foundation company that will give it to you straight and get the job done right.

Valerie Prince

20:22 24 Mar 20

After finding major cracks in my brick work on my exterior brick and inside drywall I knew what the deal was. A couple of years prior to that I had found that my ceramic tile was cracking. After extensively reading reviews I chose 3 foundation companies to come out and walk with me asking each one the same questions at the end of our "tour" I chose FSS and I have no doubt that my decision was the very best. Not only are all the owners and employees knowledgeable and super courteous but their work is top notch. Do your homework and make your decision but keep in mind the investment in your home is great and the damage done by a company that does not deliver a good product will be much more costly in the end and will devalue your home.

john curtis

19:41 17 Mar 20

Today we had a review of an issue in our house with tiles up-heaving, leading to a suspicion of our foundation being damaged., I had Olshan come into my home and do an evaluation of my foundation. Scott, was the representative from Olshan, and I can not say enough of how pleased I was with Scott's evaluation. He inspected a significant portion of our house, and taking a large amount of measurement of the house, pertaining to the foundation slipping or moving. He did measure evey crook and corner of this house. I was impressed. He also took the time to completely explain what we up against, while at the same time giving me suggestions how to approach the rest of the problem. . I cannot say enough about the effort he put forth to address our problem. A wonderful gentlemen, who knew his craft, who was kind and considerate, and someone who I was pleased with, and the fact that we choose. Olshan to address our problem.

Irma Latour

13:34 05 Mar 20

It has been a great experience working with FSS from the very start, meeting with Chris Maxson, to the completion of my foundation. The entire staff at FSS was very professional and showed a real concern for my project. I really appreciate the time, effort and support that was given to me when I had to deal with my insurance company concerns in relations to my foundation needs. Thanks again to Richard and the entire staff at FSS. Great job!

Radar SYLB

04:38 01 Mar 20

Bill Chandler

23:01 11 Feb 20

Sobrina Maguglin

19:10 11 Feb 20

Anthony “Tony” Gamez

03:03 19 Jan 20

Have good co-workers, and very good and understanding bosses.

Matthew Moody

00:11 11 Jan 20

Cynthia Jernigan

02:45 30 Dec 19

Sam Pemberton

20:39 05 Jul 19

We just finished a job by Foundation Support Specialists. We were in turmoil for a year dealing with various engineers and other companies trying to figure out what to do with our pool and wall around the pool. Thankfully we finally found a structural engineer, Homer Parker, that was able to put a plan together and referred us to Foundation Support Specialists to do the work. Our dealings were with Brian, Josh, and the leader of the crew, David. All were exceptional. The work was done as promised, on time, with absolutely no issues. Communication was very good. HIGHLY RECOMMENDED for any sort of foundation, structure, or other work.

Josefina Macias

20:07 31 May 19

They a very hard-working and they have very good service they get the job done they're very understanding....

Kellie Lignitz-Hahn

15:05 24 Apr 19

When we bought our house last year we chose to go with Foundation Support Specialists for a couple of reasons, with the main reason was that they offered financing. Brian came out and gave us an estimate and was very professional and forthcoming with information. Everyone with the company has worked with us in helping us fix our foundation issues in a reasonable amount of time. Another reason we chose FSS was because of they use jacks under the house to support the foundation. Other companies we contacted do not use the jacks in their repairs. The ability to continually adjust our house has been a godsend because we live in an area where the soil is very shifty and we have had the ability to have FSS come out and make necessary adjustments. I would highly recommend FSS to anyone in need of foundation repair.

Blake Walsh

00:26 04 Apr 19

The entire team at FSS is awesome. Great people and a great product. Can’t recommend them enough.Blake Walsh

Phoebe G.

16:52 29 Mar 19

I hired Foundation Support Specialists to do a large stabilization, drainage, and waterproofing project to a concrete slab addition in the back of my home. I was experiencing shifting and water penetration and was desperate for help. I called one company that never called me back after a lengthy estimate (frustrating) and another that only handled foundation work and not drainage work. Foundation Support Specialists fulfilled all of my needs as a homeowner. My project date started weeks sooner than anticipated and was completed within 2-weeks. Josh and other team members were communicative and helpful throughout the process. The crew completed the work and left no mess behind. The financing option was also great and I received a low interest rate for the entire project. I cannot express how happy I am with this company and their work on my home.

Beverly Still

20:51 21 Mar 19

I am very pleased with the work that was done at our home. I was having problems with moisture in my basement. Everyone with whom we worked with was very personable and professional. Brian came out twice to explain the process of waterproofing are basement and the procedures associated with the project. Brian's experience and expertise are evident. We were given a detail account of what to expect. I was kept informed of the job's progress as it was being completed. The timeline has been orchestrated to my convenience. The project supervisor, Josh, was always available to answer my questions and listen to my concerns. Josh came out personally to determine the best location for the dehumidifier.The crew that was at my home was exceptional: hardworking, conscientious, and courteous. I rarely recommend anyone or any company, but I would recommend FSS.

David Mesraje

02:31 19 Mar 19

Me and the Wife Purchased a "new" home in November of 2017 before the year was over the doors would not close properly on our home and the ceramic flooring started to crack, after many months of research we chose them. We chose them because the reps where punctual, courteous and knowledgeable about the task at hand and they took their time answering all our questions no matter how seemingly ridiculous. The work was completed promptly around 5 days. They offer a lifetime warranty, THIS is peace of mind, if I where to sell my home I would be at peace that the owners would not have any issues with their work. The fact that you can talk to the owner of the company speaks volumes as a consumer. Thank you

Paul Cortinas

22:01 18 Mar 19

After meeting with many foundation companies I ended up going with FSS. I am glad that I did! They were always professional throughout the entire process.They had to dig 19 holes in the garage and outside of my house and were in and out in only a few days :)They even came back a week later after the rain had stopped so they can properly clean up my backyard.I also had the foam done to straighten up my front walk way and it turned out great!If you need foundation work dont hesitate to call this company!Thanks again to the FSS Team for making this an easy process!

Josh Pappas

20:28 08 Feb 19

I thought I had some foundation issues going on so I lined up a few companies to come out and get a quote. Brian Holt came in and did the normal thing and assured me that everything was perfectly fine. Was completely honest and transparent about the whole situation. Told me if it was his house he wouldn't do anything to it. After getting a quote from, Ill leave their name out, for 13k to get my foundation fixed it, this was a huge sigh of relief to to hear Brian tell me the house was fine. He walked me around the house and showed me the measurements so I could see exactly what he was talking about. I would recommend him and this company to anyway who needs foundation work. It is rare to truly encounter someone as honest and transparent as he was. Thanks for the advice and help Brian! 10/10 would recommend and If i ever do need my foundation fix I know who to call!

Jenny Bloodsworth

21:57 02 Feb 19

Very positive experience with this company and very pleased with the outcome. They came into my house and did a though inspection and measurements inside and outside. It appeared as my house sits on an incline the house was dropping down the hill on one side. I was advised to have the steel piers put down across the back of the house and down the one side to prevent further movement and damage to the home. The crew came and did a great job they were always on time, hardworking, polite and friendly and willing to answer any questions I had. They cleaned up the yard and area very well to where you would never know I had had work done. Very good company with excellent communication with their office staff, supervisors and crew members. A first class company.

Kathleen Olander

21:21 14 Jan 19

Our HouseIt was a very fine house--until it wasn't. My mother and I bought our house in July, 2014. We were so excited to finally move into a house of our own! It needed some work, of course—it is 36 years old. We had no worries, though, because we had both our realtor's and our title insurance company's reassurance that we held a "lifetime warranty" for both our roof and our foundation. For me and Mom, it was a new beginning!We moved in during July, 2014, and spent the next month finishing floors, cleaning cupboards, and retrieving boxes from our storage unit. It was not until late August that we turned our attention to the sagging concrete step to our patio, the space between the backyard's gate and the house wall that kept getting wider, and the windows that wouldn't open or close. I called the number on our "lifetime warranty" to schedule a date for them to fix our foundation problems. The problems didn't seem too serious, and after all, we held our warranty. When the warranty company's owner showed up with two of his employees, he vowed that his warranty wasn't applicable to our foundation, even though it carried the name of his company, and also his last name. He insisted that he'd not done the work, but rather some other, unknown company had done it; he had no idea who the other company was, but it was not his responsibility. Surely, I could understand, he said. He made me a "kind" offer to do the repairs for another $5000. A "bargain" he assured me! After that day, his phone number quit working; neither he, nor his company, was available at all. We could not find him again. The realtor and title insurance company didn't return our calls. We felt used, and a little dumbstruck, and very, very violated. We began shopping for a new foundation company as a result.We chose a company because they had great reviews, and described his company's services quite well; he seemed sincere and professional. He said he had to collect some money up front "to pay his workers". Things just went from bad to worse! Pictures can speak more eloquently than my words can at this point, see attached pics of the mess after taking our money.At last it was time to find a new foundation company! We interviewed several, looked thoroughly into their reputations through the Better Business Bureau, trade associations, online reviews, and industry articles We asked many questions, and requested second interviews, just to make sure. By the end of our several months' long search, we decided to hire Foundation Support Specialists. Chris Maxson respectfully responded to all our requests for information (we were quite nosey!) and patiently listened to our tales of woe and hardship. We called him several times to ask questions we'd asked before, changed our minds about what we could (and should) do, and basically made complete pests out of ourselves to make sure we had covered all our "bases" this time! Chris consistently and patiently worked with us to build a mutually beneficial agreement. His contract is thorough and professional, prices extremely reasonable and competitive, and he has been willing to work with us to make our project both achievable and financially comfortable. We wish we'd found Foundation Support Specialists in 2014!A heartfelt THANK YOU to the Foundation Support Specialists Technicians who worked extremely hard to give us their very best:David Gomez, Jr.Moses MartinezStandford CooperAndrew DavidRicky RodriguezSpecial thanks to: Josh, David and Chris: Your expertise and professionalism has made our dream come true: A house that we can make into a home at last!!

Johnny Nguyen

01:16 15 Dec 18

Class organization from owners down to employees. The work was done very fast and professionally. Before choosing FSS we got estimates from three other companies, FSS wasn't the lowest but they offered the best product and solution for my house. We will be calling them in the future for Poly.

Sarah Whalon

20:35 07 Dec 18

I had issues with my foundation cracking , sagging, and windows that were difficult to open. I called FSS and the next day I was able to meet with a representative who explained what occurred to cause the damage . He also explained the what FSS process to complete the repair and also gave an estimate of the cost. I can say that at the end of our consult I felt impressed with the information I received and the the warranty. The staff was professional and friendly. Everyone from the beginning of the process to the end made my experience pleasant and positive. Thank you ! Sarah W.

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